Contact information

CONTACT INFORMATION

Last updated: 14 September 2026

Thank you for visiting Fluntstan.

If you have any questions regarding your order, delivery, returns, refunds, products or our services, our customer support team will be happy to assist you.

CUSTOMER SUPPORT

Brand: Fluntstan
Website: Fluntstan.store
Email: help@Fluntstan.store

For the quickest assistance, please contact us by email and include your order number where applicable.

BUSINESS INFORMATION

Trading Name: Fluntstan

EMAIL SUPPORT

You can contact us at:

help@Fluntstan.store

Please include as much relevant information as possible so that we can assist you efficiently.

For order-related enquiries, please include:

  • Your full name;

  • Order number;

  • Email address used when placing the order;

  • A brief description of your enquiry; and

  • Photographs where relevant, for example in relation to damaged or incorrect goods.

ORDER ENQUIRIES

For questions regarding:

  • Order status;

  • Order confirmation;

  • Product availability;

  • Delivery;

  • Tracking;

  • Address corrections; or

  • Order changes,

please contact:

help@Fluntstan.store

We recommend including your order number in your message.

SHIPPING & DELIVERY

For questions relating to shipping, delivery or tracking, please contact:

help@Fluntstan.store

Our current delivery options are:

Express Shipping
Estimated delivery: 5–8 working days
Paid delivery service.

Free Standard Shipping
Estimated delivery: 5–12 working days
Free delivery service.

Full details are available in our Shipping Policy.

RETURNS & REFUNDS

For return, cancellation or refund enquiries, please contact:

help@Fluntstan.store

Please include your order number and details of the item concerned.

Your statutory consumer rights are not affected by contacting us or by any procedure described in our store policies.

Please refer to our Return & Refund Policy for further information.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your product arrives:

  • Faulty;

  • Damaged;

  • Incorrect;

  • Not as described; or

  • Otherwise not in conformity with your order,

please contact:

help@Fluntstan.store

Where possible, include photographs of:

  • The product;

  • The packaging;

  • Any visible damage; and

  • The shipping label where relevant.

Providing photographs can help us investigate your enquiry, but it does not remove or restrict your statutory consumer rights.

COMPLAINTS

If you wish to make a complaint, please email:

help@Fluntstan.store

Please include:

  • Your full name;

  • Order number, where applicable;

  • A description of the issue;

  • Any relevant supporting information; and

  • Your preferred resolution.

We aim to review complaints fairly and respond within a reasonable period.

WEBSITE ENQUIRIES

If you experience a technical issue with Fluntstan.store, please contact:

help@Fluntstan.store

Please describe the problem and, where possible, include a screenshot or details of the device or browser you are using.

BUSINESS ADDRESS

Our geographical business address is:

This should be the genuine address at which the business is established or otherwise legally required to identify itself.

COMPANY INFORMATION

Where Fluntstan is operated by a registered company, the following information will apply:

CUSTOMER COMMUNICATION

We may contact you using the email address or other contact information provided when you place an order.

Transactional communications may include:

  • Order confirmations;

  • Payment confirmations;

  • Dispatch notifications;

  • Delivery information;

  • Return information;

  • Refund confirmations; and

  • Important information relating to your purchase.

Marketing communications are handled separately and are subject to applicable privacy and marketing laws.

RESPONSE TIMES

We aim to respond to customer enquiries as quickly as reasonably possible.

Response times may be longer during:

  • Weekends;

  • UK bank holidays;

  • Major promotional periods; or

  • Periods of unusually high demand.

Submitting multiple messages about the same matter may not result in a faster response.

IMPORTANT LEGAL INFORMATION

Nothing on this Contact Information page is intended to exclude, restrict or reduce any statutory rights available to consumers under UK law.

Fluntstan intends to provide customers with clear and accessible contact information in accordance with applicable UK e-commerce and consumer protection requirements.

CONTACT FLUNTSTAN

Fluntstan

Website: Fluntstan.store
Email: help@Fluntstan.store