Shipping policy
SHIPPING POLICY
Last updated: 14 September 2026
Thank you for shopping with Fluntstan.
This Shipping Policy explains the delivery options, estimated delivery times and procedures applicable to orders placed through Fluntstan.store.
Website: Fluntstan.store
Email: help@Fluntstan.store
1. SHIPPING DESTINATION
Fluntstan serves customers in the United Kingdom.
Available delivery services for your specific address will be displayed during checkout.
2. SHIPPING OPTIONS
We currently offer the following delivery options:
Express Shipping
Estimated delivery: 5–8 working days
Cost: Paid
The applicable Express Shipping charge will be clearly displayed at checkout before you place your order.
Free Standard Shipping
Estimated delivery: 5–12 working days
Cost: Free
No delivery charge applies when Free Standard Shipping is selected and available for your order.
3. WORKING DAYS
For the purposes of this Shipping Policy, working days generally mean Monday to Friday, excluding UK public and bank holidays.
Saturdays, Sundays and applicable public holidays are not normally counted as working days.
4. DELIVERY ESTIMATES
Our delivery estimates are:
-
Express Shipping: 5–8 working days;
-
Free Standard Shipping: 5–12 working days.
The applicable delivery option and estimated timeframe will be displayed during checkout.
Delivery estimates may occasionally be affected by circumstances outside our reasonable control, such as:
-
Severe weather;
-
Carrier disruption;
-
Transport disruption;
-
Public or bank holidays;
-
High seasonal demand;
-
Incorrect or incomplete delivery details;
-
Security or fraud-prevention checks; or
-
Other exceptional circumstances affecting the delivery network.
We will not use such circumstances to restrict any statutory rights you may have regarding delayed delivery.
5. ORDER CONFIRMATION
After placing your order, you should receive an order confirmation at the email address provided during checkout.
Please review your order details carefully.
If you notice an error, contact us as soon as possible at:
6. SHIPPING CONFIRMATION
Once your order has been dispatched, you may receive a shipping confirmation containing relevant delivery information.
Where tracking is available, tracking details may also be provided.
Tracking information can sometimes require additional time to become active after the parcel has entered the carrier's network.
7. TRACKING YOUR ORDER
Where a tracked delivery service is used, you will be able to follow the progress of your shipment using the tracking information provided.
If you experience problems with your tracking information, please contact:
Please include your order number when contacting us.
8. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please check carefully:
-
Recipient name;
-
House or building number;
-
Street name;
-
Flat or unit number, where applicable;
-
Town or city;
-
Postcode; and
-
Any other necessary delivery information.
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to update the details before dispatch, but changes cannot be guaranteed once an order has entered the shipping process.
9. INCORRECT OR INCOMPLETE ADDRESSES
An incorrect or incomplete delivery address may result in:
-
Delivery delays;
-
Failed delivery;
-
The parcel being returned to us; or
-
Additional carrier procedures.
Where an order is returned due to address information supplied incorrectly by the customer, please contact us so that we can determine the appropriate next steps.
Nothing in this section affects situations where the delivery problem was caused by Fluntstan or our chosen carrier.
10. DELIVERY ATTEMPTS
Depending on the carrier and delivery service, the courier may:
-
Attempt redelivery;
-
Leave delivery instructions;
-
Deliver to an authorised safe location;
-
Deliver to an agreed collection point; or
-
Return the parcel after unsuccessful delivery attempts.
The exact procedure will depend on the carrier and the delivery circumstances.
11. DELAYED ORDERS
If your order has not arrived within the applicable estimated delivery period, please contact us at:
Include:
-
Your full name;
-
Order number;
-
Delivery postcode; and
-
Any available tracking information.
We will investigate the shipment with the relevant carrier.
12. LEGAL DELIVERY RIGHTS
UK consumer law provides customers with statutory rights concerning delivery.
Where a delivery period has been agreed between Fluntstan and the customer, we will comply with the applicable legal requirements governing that delivery period.
Where no delivery time has been agreed, UK consumer law generally requires goods to be delivered without undue delay and no later than 30 days after the contract is entered into, unless another timeframe has been agreed.
Our advertised delivery periods are intended to form part of the delivery information provided when you place your order.
Nothing in this Shipping Policy limits your statutory rights where goods are not delivered within the agreed or legally required period.
13. TIME-CRITICAL DELIVERIES
If delivery by an agreed date is essential and the legal requirements for treating the delivery date as essential are satisfied, you may have additional statutory rights if we fail to deliver on time.
Where applicable, these may include the right to terminate the contract and receive a refund.
Your statutory rights remain unaffected by this policy.
14. LOST PARCELS
If you believe your parcel has been lost, contact:
We will investigate the matter with the delivery carrier.
Where the risk of loss legally remains with Fluntstan, we will provide the remedy required under applicable UK consumer law.
Customers will not be required to resolve a lost-parcel claim directly with a carrier where legal responsibility remains with us.
15. RISK DURING DELIVERY
For consumer orders, responsibility for the goods generally remains with the retailer until the goods come into the physical possession of:
-
The customer; or
-
A person identified by the customer to receive the goods.
Different rules may apply where the customer independently arranges a carrier that was not offered by Fluntstan.
16. DAMAGED PARCELS
If your order arrives damaged, please contact us as soon as reasonably possible at:
Where possible, provide:
-
Your order number;
-
Photographs of the outer packaging;
-
Photographs of the damaged product; and
-
A description of the issue.
These details help us investigate the problem but do not remove or limit your statutory consumer rights.
17. INCORRECT ITEMS
If you receive an item that you did not order, please contact:
We will investigate the issue and provide the appropriate solution.
Where the error is ours, customers will not be required to bear reasonable costs arising from returning the incorrect goods where applicable under consumer law.
18. MULTIPLE-ITEM ORDERS
Orders containing multiple products may occasionally arrive in more than one parcel.
If your order is divided into separate shipments, different tracking information may be provided for each shipment.
Receiving one parcel does not necessarily mean that the remainder of the order has been lost.
19. BANK HOLIDAYS AND PEAK PERIODS
Deliveries may take longer around:
-
UK bank holidays;
-
Christmas and New Year;
-
Major promotional events;
-
Severe weather events; or
-
Periods of significant carrier congestion.
Where a delay materially affects your statutory rights, those rights remain available.
20. DELIVERY COSTS
Free Standard Shipping
Free of charge
Express Shipping
Paid delivery service
The exact Express Shipping charge applicable to your order will be clearly displayed during checkout before payment is completed.
We will not add undisclosed mandatory delivery charges after you place your order.
21. CHANGING A DELIVERY METHOD
Once an order has been placed, we cannot guarantee that the selected delivery method can be changed.
If you wish to request a change, contact:
as soon as possible.
If fulfilment or dispatch has already begun, changing the delivery method may no longer be possible.
22. CANCELLING AN ORDER
If you wish to cancel an order, contact us as soon as possible.
Where the order has already been dispatched, you may need to receive or return the goods in accordance with our Return & Refund Policy.
Your statutory cancellation rights for eligible online purchases remain unaffected.
23. REFUSED OR UNCOLLECTED PARCELS
Simply refusing delivery or failing to collect a parcel may not, by itself, constitute clear notice that you wish to exercise your statutory cancellation right.
If you wish to cancel your purchase, please notify us directly at:
This helps us process your request correctly and without unnecessary delay.
24. CUSTOMER SUPPORT
If you have any questions regarding delivery or your order, please contact us:
Fluntstan
Website: Fluntstan.store
Email: help@Fluntstan.store
Please include your order number whenever possible.
25. UK CONSUMER RIGHTS
Nothing in this Shipping Policy excludes, restricts or reduces any mandatory rights available to consumers under applicable UK law, including where relevant:
-
Consumer Rights Act 2015;
-
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and
-
Other applicable UK consumer protection legislation.
If any provision of this policy conflicts with a mandatory statutory consumer right, the statutory right will prevail.